If you are moving to Lakeland Networks from a different phone company and you want to keep your phone number, DO NOT CANCEL YOUR CURRENT PHONE SERVICE. In order to keep your existing number when you transfer it to your new Lakeland Networks internet service, you don’t...
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Support FAQs
How do I contact the Customer Service team?
Direct phone numbers and email addresses for the Lakeland Networks billing team.
How do I pay my bill?
Instructions on how to pay your bill online, over the phone, in person or by mail.
Why is my first bill higher than expected?
Your first bill is prorated and includes both the current month and the next month of service.
When will I get my first bill?
Depending on your connection date, your first bill will arrive 1-7 business days after the final business day of the calendar month (online or via mail).
Are Video-On-Demand and Pay-Per-View available?
No, these options are not currently available.
How many shows can I record on the PVR?
Information about the HD PVR’s recording capacity.
Why can’t I control the receiver with my remote?
What to do if your receiver is not responding to the remote.
Why can’t I see all the channels I’m subscribed to?
How to make sure you’re seeing your full channel list on your guide.
Is a separate receiver required for each TV?
Yes, a separate receiver is required for each TV.