Accessibility Statement

Lakeland Energy Ltd.’s retail arm Lakeland Networks is committed to ensuring that everyone, including persons with disabilities, has full and equal access to the information, products, and services provided via our website. Lakeland has voluntarily undertaken efforts to comply with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) version 2.0, level AA (“WCAG-2.0 AA”), a set of guidelines adopted by a private group designed to maximize accessibility of web content. We strive to meet or exceed accessibility standards industry best practices.

Lakeland Networks’ website has been designed to be WCAG-2.0 AA compliant and meets the Province of Ontario’s Accessible Information and Communications Standard (Accessibility for Ontarians with Disabilities Act, 2005). Please note that our website may link to, or interface with, third party websites that we do not control. These third-party vendors may not have undertaken the efforts that Lakeland Networks has to comply with WCAG-2.0 AA standards.

As the law and accessibility standards continue to change and we strive to deliver the most up-to-date content online, please understand that our efforts to improve online accessibility are ongoing.

As part of our commitment to accessibility, we ensure that our website is compatible with:

  • Recent versions of popular screen readers
  • Operating system screen magnifiers
  • Speech recognition software
  • Operating system speech packages

We always make sure that our website follows accessibility best practices. This ensures the site is flexible and adaptable to different users’ needs or preferences and is accessible through a variety of different technologies, including mobile devices or assistive technologies. Lakeland Networks recognizes situations where it is not practicable to present content in an accessible format. In these cases, best efforts are used to provide citizens an accessible alternative or assistance in acquiring the information they need.

In order to maintain its accessibility standards, Lakeland Networks expects all content provided by external contributors to be delivered in compliancy of the WCAG 2.0 and the Province of Ontario’s Accessible Information and Communications Standard. Lakeland Networks will accept no responsibility to convert non-accessible content provided by external contributors, train external contributors on accessibility or infer costs related to acquiring tools required to meet the requirement.

Lakeland Networks engages in regular automated testing and manual audits and user testing to assess and improve accessibility.

If you experience any difficulty using this site, or you have feedback that will help us to provide a better user experience, please contact us at sales@lakelandnetworks.com or call us locally at 613-646-1846 or Toll Free at 1-844-342-3728.

If you do encounter an accessibility issue, please be sure to specify the web page and we will make all reasonable efforts to make that page accessible. We thank you for your assistance in enhancing the accessibility of our website and we look forward to being your service provider of choice.

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Toll free: 1-844-342-3728  |  Local: 705-646-1846