Maintenance and Outages

Information on known network or service outages.

Emergency Planned Outage

Outage Start Date: Feb 29, 2024

Outage Start Time: 3:00 AM

Estimated Restoration Date: Feb 29, 2024

Estimated Restoration Time: 6:00 AM

Downtime Expected: Up to 3 Hours

Areas Affected: Brofoco Dr & Brobst Forest Crescent ~ Bracebridge

Services Affected: All Services

Type of Outage: Emergency

Outage Description:

Due to technical issues we will be completing emergency work.

Scheduled Upgrade Maintenance

Outage Start Date: Feb 29, 2024

Outage Start Time: 7:30 AM

Estimated Restoration Date: Mar 07, 2024

Estimated Restoration Time: 4:00 PM

Downtime Expected: 10-15 minutes per customer

Areas Affected: Bracebridge streets affected – Brofoco Dr., Brobst Forest Crt., and Spadina Ave.

Services Affected: All Services

Type of Outage: Scheduled Maintenance

Outage Description:

We are upgrading our network infrastructure in these areas.  Customers will be without service ONLY once within this multi-day time frame and for a maximum of 15 minutes. We apologize in advance for any inconvenience.

Outage in Bracebridge

Outage Start Date: Feb 19, 2024

Estimated Restoration Date: Feb 20, 2024

Areas Affected: Stoneleigh Rd and Muskoka Road 117 E

Services Affected: All Services

Type of Outage: Other

Outage Description:

Update: All services have been restored.

Initial: Assessing Reported Outage

Network Maintenance Outage

Outage Start Date: Feb 07, 2024

Outage Start Time: 5:00 AM

Estimated Restoration Date: Feb 07, 2024

Estimated Restoration Time: 6:00 AM

Downtime Expected: 3 outages lasting 1 minute each

Areas Affected: All areas

Services Affected: TV

Type of Outage: Scheduled Maintenance

Scheduled Network Maintenance

Outage Start Date: Jan 24, 2024

Outage Start Time: 2:30 AM

Estimated Restoration Date: Jan 24, 2024

Estimated Restoration Time: 7:30 AM

Downtime Expected: 4 hours

Areas Affected: Emsdale & Burk's Falls

Type of Outage: Scheduled Maintenance

Outage Description:

This outage is to make permanent repairs to the fibre that was damaged earlier this month.

Scheduled Network Maintenance

Outage Start Date: Jan 31, 2024

Outage Start Time: 3:00 AM

Estimated Restoration Date: Jan 31, 2024

Estimated Restoration Time: 5:00 AM

Downtime Expected: 15–20 minutes

Areas Affected: Bracebridge - Cedar Lane, Fuller Cres, MacNaughtan Crt, Denniss Dr, Fairlawn Bvld, Cedar Shores, Kirk Line West, Granite Bluff

Type of Outage: Scheduled Maintenance

Outage Description:

Planned Maintenance