Maintenance and Outages

Information on known network or service outages.

Scheduled Upgrade Maintenance – ALL Customers

Outage Start Date: Jun 19, 2024

Outage Start Time: 3:00 AM

Estimated Restoration Date: Jun 19, 2024

Estimated Restoration Time: 6:00 AM

Downtime Expected: Multiple 10 Minute Outages

Areas Affected: All Areas

Services Affected: All Services

Type of Outage: Scheduled Maintenance

Outage Description:

Lakeland Networks will be upgrading network routers. As each device is upgraded, localized outages in each area serviced will occur. Each individual customer "may" experience up to three separate outages.

Scheduled Upgrade Maintenance – Parry Sound

Outage Start Date: Jun 05, 2024

Outage Start Time: 5:00 AM

Estimated Restoration Date: Jun 05, 2024

Estimated Restoration Time: 6:00 AM

Downtime Expected: 10 minutes

Areas Affected: Parry Sound

Services Affected: All Services

Type of Outage: Scheduled Maintenance

Scheduled Upgrade Maintenance – Huntsville (5 Streets)

Outage Start Date: May 27, 2024

Outage Start Time: 7:30 AM

Estimated Restoration Date: Jun 30, 2024

Estimated Restoration Time: 4:00 PM

Downtime Expected: 10-15 minutes per customer

Areas Affected: North Waseosa, East Waseosa, Ripple, Palette, Skyhills, Ravenscliffe

Services Affected: All Services

Type of Outage: Scheduled Maintenance

Outage Description:

We are upgrading our network infrastructure in these areas.  Customers will be without service only once within this multi-day time frame and for a maximum of 15 minutes.  We apologize in advance for any inconvenience.

IMPORTANT NOTE:  As this is a complex upgrade, the need may arise for an extended outage of up to 4 hours.  If an extended outage is required, it will be done between 2 AM and 6 AM with a forecasted outage of 2 hours.

Scheduled Upgrade Maintenance – Ferguson Rd & Kitchen Rd, Huntsville

Outage Start Date: Jun 04, 2024

Outage Start Time: 6:00 AM

Estimated Restoration Date: Jun 04, 2024

Estimated Restoration Time: 7:30 AM

Downtime Expected: Approx. 15 – 30 mins

Areas Affected: Ferguson Rd & Kitchen Rd, Huntsville

Services Affected: All Services

Type of Outage: Scheduled Maintenance

Scheduled Upgrade Outage

Outage Start Date: May 25, 2024

Outage Start Time: 4:00 AM

Estimated Restoration Date: May 25, 2024

Estimated Restoration Time: 5:30 AM

Downtime Expected: 90 Minutes

Areas Affected: All areas

Services Affected: Customer’s Voicemail to Email feature and Guest WiFi access on some Managed WiFi solutions.

Type of Outage: Scheduled Maintenance

Outage Description:

RAIN DATE: June 1st, 2024

Planned Maintenance Outage – Huntsville

Outage Start Date: Jul 10, 2024

Outage Start Time: 1:00 AM

Estimated Restoration Date: Jul 10, 2024

Estimated Restoration Time: 7:30 AM

Downtime Expected: 6.5 hrs

Areas Affected: North and West ends of Huntsville

Services Affected: All Services

Type of Outage: Scheduled Maintenance

Outage Description:

This part of our ongoing efforts to improve the performance, reliability and integrity of our network.