Acceptable Use Policy

LAKELAND NETWORKS AUP (Acceptable Use Policy) is provided to give our customers a clear understanding of what LAKELAND NETWORKS expects of them while using the service. All users of LAKELAND NETWORKS Internet services—including those who access any of our Services but do not have accounts, as well as those who pay a service fee to subscribe to the Services—must comply with this AUP and our TOS (Terms of Service).

Use of LAKELAND NETWORKS Service constitutes acceptance and agreement to LAKELAND NETWORKS AUP as well as LAKELAND NETWORKS TOS (Terms of Service).

LAKELAND NETWORKS strives to provide its customers with the highest quality Internet service available and at the same time respect the standards that have been created within the Internet community. To that end, LAKELAND NETWORKS believes that certain activities and conduct is inappropriate or abusive and will not be tolerated on the LAKELAND NETWORKS network.

LAKELAND NETWORKS supports the uncensored flow of information and ideas over the Internet and does not actively monitor subscriber activity (metadata of sites and locations visited may be stored by Lakeland) under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be considered or thought to be illegal, may subject us to liability, or which may violate this AUP. LAKELAND NETWORKS will cooperate, including disclosure of information with legal authorities in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your LAKELAND NETWORKS account or other actions as detailed in this AUP WITHOUT PRIOR NOTICE.


The following activities constitute violations of this AUP:

Internet Access: LAKELAND NETWORKS works hard to provide customers with the best possible access. To that end, users are expected to use the service in a reasonable manner including but not limited to e-mail, newsgroups, file transfers, Internet chat, online games, video streaming/communications and browsing the World Wide Web. Commercial use including but not limited running a server of any sort is prohibited on residential packages.

Illegal use: Use of the LAKELAND NETWORKS service to transmit any material (by e-mail, uploading, posting or otherwise) that, intentionally or unintentionally, violates any applicable local, provincial, federal, or international law, or any rules or regulations promulgated thereunder. Examples of such activities, includes but is not limited to, posting illegal copies of software on our news server, or providing such software from your web space.

Threats: Use of the LAKELAND NETWORKS service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm, encourages destruction of property, or promotes hatred toward other groups of people in society is not permitted. This also includes communications or transmissions of any sort to others intended for the purpose of planning acts of violence, destruction, terrorism, or insurrection against society.

Harassment: Use of the LAKELAND NETWORKS service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another user or member of society is not permitted.

Harm to minors: Use of the LAKELAND NETWORKS service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography or sexual solicitation is not permitted and will result in LAKELAND NETWORKS reporting the user to the appropriate authorities including the police.

Forgery or impersonation: Adding, removing, or modifying identifying network header information in any manner in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames is discouraged but does not constitute impersonation.

E-mail / News Bombing: Malicious intent to impede another person’s use of electronic mail services or news media will result in the immediate termination of the offending LAKELAND NETWORKS account. E-mail / Message Forging: Forging any message header, in part or whole of any electronic transmission, originating or passing through the LAKELAND NETWORKS service is in violation of this AUP and may result in account termination.

Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM): Use of the LAKELAND NETWORKS service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate suspension and possible termination of the offending LAKELAND NETWORKS account. Each report of SPAM by another user or third party will incur a fee or account termination according to the TOS. Accounts found sending virus after notification by LAKELAND NETWORKS will be considered SPAMMING and result in service disruption and fees outlined in the TOS.

Persons and or Businesses using LAKELAND NETWORKS network to propagate e-mail lists are not exempt from this policy or the fees. Such e-mail lists, commonly called list servers, must present the user with a verification of their subscription prior to sending e-mail to the recipient. This verification process must also be able to provide proof of the recipient’s approval to prevent account termination. LAKELAND NETWORKS, at its sole discretion, may terminate any account if complaints regarding the e-mail list(s) become excessive

Usenet Spamming: LAKELAND NETWORKS has a zero-tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ, or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

Unauthorized access: Use of the LAKELAND NETWORKS service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of LAKELAND NETWORKS or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending LAKELAND NETWORKS account is subject to immediate termination.

Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right: Use of the LAKELAND NETWORKS service to transmit any material (by e-mail, uploading, posting, peer to peer or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software. In accordance with Canadian Copyright laws, all notifications regrading Copyright Infringement will be passed along to the Subscriber and assessed an Investigation Fee of $50.00 that will be applied against the Subscribers account.

Collection of personal data: Use of the LAKELAND NETWORKS service to collect, or attempt to collect, personal information about third parties without their knowledge or consent is not permitted. Any user found in violation of this policy may be reported to the appropriate authorities.

Network disruptions and unfriendly activity: Use of the LAKELAND NETWORKS service for any activity which affects the ability of other people or systems to use LAKELAND NETWORKS Services or the Internet. This includes, but is not limited to, “denial of service” (DOS) and “distributed denial of service” (DDOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Subscriber’s responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual’s computer system will result in immediate account suspension or termination. LAKELAND NETWORKS will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data. Ignorance of such activity originating from a Subscriber’s equipment is no excuse and service will be suspended until such time that the offence is rectified.

Network Security: It is the responsibility of the individual to ensure the security of their connected computers or devices. This includes but is not limited to virus protection, firewalls, correct configuration of services, etc.

LAKELAND NETWORKS reserve the right to periodically scan its IP address base for security reasons. Any security violation will result in a notification to the customers email address.

Repeat violations will result in fees levied according to the TOS. Violations of this type may result in the immediate suspension and possible termination of the offending LAKELAND NETWORKS account.

Fraud: Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.

Fraudulent activity: Use of LAKELAND NETWORKS service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as “pyramid schemes,” “ponzi schemes,” and “chain letters.”

Distribution of Viruses or Hostile software: Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.

Reselling the services: Reselling of LAKELAND NETWORKS service without our express written authorization is prohibited.

Third Party Accountability: LAKELAND NETWORKS subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy. This includes but is not limited to customers who are running servers connected through LAKELAND NETWORKS access. Applicable fines may apply.

Security: You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest, or employee. You must adopt adequate security measures to prevent or minimize unauthorized use of your account by taking steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

Password Privacy and Protection: Your password provides access to your account. It is your responsibility to keep your password secure. Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use. User accounts will be terminated immediately if LAKELAND NETWORKS feels your password has been compromised.

Network and Personal Security: Users who violate systems or network security may incur criminal and/or civil liability. LAKELAND NETWORKS will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Attempting to obtain another user’s account password is strictly prohibited and may result in termination of service. You may not attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools, or network probing tools.

Network Performance: LAKELAND NETWORKS accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

  • You are prohibited from excessive consumption of resources. You may not use resource-intensive programs which negatively impact other customers or the performances of LAKELAND NETWORKS systems or networks. LAKELAND NETWORKS reserve the right to terminate or limit such activities.
  • You may not provide network services from your account (for example, you may not use your account to operate an ftp, mail, or a web server), unless your account type specifically provides for it. Currently Internet services with static IP addresses and Dedicated accounts have the ability to provide these services. Subscribers with Wireless Internet accounts are not permitted to run servers from their connection. Any account(s) found in violation will incur an investigation fee as per section 4 of the TOS.

Internet Relay Chat: Although LAKELAND NETWORKS do not offer technical support for Internet Relay Chat (IRC), you may use your account to connect to IRC; servers and networks maintained by LAKELAND NETWORKS or third parties. Please remember that you are a guest when you make use of these facilities. It is particularly important that you do not engage in activities which might interfere with another customers’ access to IRC.

  • You may not use IRC scripts or programs that interfere with or deny service to other users on any other server, host, network, or channel.
  • You may not engage in activities which harass other users. This includes, but is not limited to, “flooding” (rapidly entering text with the intent to disrupt service), “flashing” (disrupting terminal emulation), “takeovers” (improper seizure and abuse of operator privileges), attempting to send private messages to those who do not wish to receive them, attempting to return to a channel after being banned from it, and other disruptive behaviours.
  • You may not attempt to impersonate other users. The use of nicknames does not constitute impersonation.
  • You may not run “clones” (multiple simultaneous IRC connections).
  • You may not attempt to run IRC bots on our servers at any time.


LAKELAND NETWORKS requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at

If available, please provide the following information:

  • The IP address used to commit the alleged violation
  • The date and time of the alleged violation, including the time zone or offset from GMT
  • Evidence of the alleged violation

Failure to provide sufficient information, as deemed by LAKELAND NETWORKS, will result in a dismissal of the complaint. LAKELAND NETWORKS regard reports of abuse with the utmost seriousness and require legitimate information as to avoid falsely accusing users. False accusations will result in reports filed against the reporting party to the appropriate contacts.

  • Issue written or verbal warnings
  • Suspend the Subscriber’s newsgroups posting privileges
  • Suspend the Subscriber’s account
  • Terminate the Subscriber’s account
  • Bill the Member for administrative costs and/or reactivation charges
  • Bring legal action to enjoin violations and/or to collect damages, if any, cause by violations


LAKELAND NETWORKS reserve the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. The most current revision, amendment, or modification will be posted on in accordance with our TOS (Terms of Service).

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