Your first bill is prorated to also include the next month of service.
Page two of the bill shows the service period covered by the bill.
For E-Billing, verify that your bill has not landed in your junk or spam folder. To avoid this add billing@lakelandenergy.com to your safe senders list.
For Paper Billing, allow 5 days for mail delivery or sign up for email delivery to get your bills faster.
Payments that are made after the due date may not be reflected on your next bill.
To ensure receipt before the due date, allow 3-5 days for payment delivery.
Depending on your connection date, your first bill will arrive on approximately the 18th of the month following your connection date.
Allow 5 extra days for mail delivery.
1. Pre-authorized payment – a void cheque or bank debit form is required for automatic bank account payments. Credit card auto-payments can be set up through your customer portal or by calling the Billing Team at 844-662-7722.
2. Online – by adding Lakeland Energy Ltd as a payee and using your nine-digit account number, without the hyphen.
3. Credit card payments can be phoned in to the Billing Team (see above) Mon-Fri between 8:30 am and 4:30 pm.
4. Cash or cheque at either the Bracebridge office (196 Taylor Road) Mon-Fri between 8:00 am and 4:00 pm or Huntsville office (Suite 200 – 395 Centre St. N) Mon-Fri between 8:30 am and 4:30 pm
5. Mail your cheque to Suite 200 – 395 Centre St. N. Huntsville ON. P1H 2M2. Please include your payment remittance stub, or ensure your account number is written on your cheque.
Fibre, phone and TV customers call 705-646-1846
Hot water heater customers call 705-646-9014
Our Toll free number is 1-844-662-7722
Our email is billing@lakelandenergy.com or waterheaters@lakelandenergy.com