Fibre Internet FAQs

Can I relocate the splice box or router?

Can I relocate the splice box on the side of my house?

Contact our customer support department and we can schedule a technician to relocate the equipment. Please note that sending a technician is a billable charge.

How can I relocate my router? The fibre cable is too short.

Contact our customer support department to inquire about getting a longer fibre optic cable. Please have a measurement of how long a cable you need when you call. We can provide cables between 2 and 40 meters in length.

Still can’t find what you’re looking for?

Let our local experts help you.

Local: 705-646-1846 | Toll free: 1-844-444-4249