Accessibility Statement

Lakeland Energy Ltd.’s retail arm Lakeland Networks is committed to ensuring that everyone, including persons with disabilities, has full and equal access to the information, products, and services provided via our website. Lakeland has voluntarily undertaken efforts to comply with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) version 2.0, level AA (“WCAG-2.0 AA”), a set of guidelines adopted by a private group designed to maximize accessibility of web content. We strive to meet or exceed accessibility standards industry best practices.

Lakeland Networks’ website has been designed to be WCAG-2.0 AA compliant and meets the Province of Ontario’s Accessible Information and Communications Standard (Accessibility for Ontarians with Disabilities Act, 2005). Please note that our website may link to, or interface with, third party websites that we do not control. These third-party vendors may not have undertaken the efforts that Lakeland Networks has to comply with WCAG-2.0 AA standards.

As the law and accessibility standards continue to change and we strive to deliver the most up-to-date content online, please understand that our efforts to improve online accessibility are ongoing.

As part of our commitment to accessibility, we ensure that our website is compatible with:

• Recent versions of popular screen readers
• Operating system screen magnifiers
• Speech recognition software
• Operating system speech packages

We always make sure that our website follows accessibility best practices. This ensures the site is flexible and adaptable to different users’ needs or preferences and is accessible through a variety of different technologies, including mobile devices or assistive technologies. Lakeland Networks recognizes situations where it is not practicable to present content in an accessible format. In these cases, best efforts are used to provide citizens an accessible alternative or assistance in acquiring the information they need.

In order to maintain its accessibility standards, Lakeland Networks expects all content provided by external contributors to be delivered in compliancy of the WCAG 2.0 and the Province of Ontario’s Accessible Information and Communications Standard. Lakeland Networks will accept no responsibility to convert non-accessible content provided by external contributors, train external contributors on accessibility or infer costs related to acquiring tools required to meet the requirement.

Lakeland Networks engages in regular automated testing and manual audits and user testing to assess and improve accessibility.

Accessibility Plan and Progress Report

We’re committed to customer service excellence and supporting the Government of Canada’s Accessible Canada Act (ACA). For details about the actions, we plan to take to identify, remove, and prevent barriers to accessibility, see our 2024-2025 Accessibility Plan (opens in a new tab).

Feedback Process

Lakeland Networks welcomes your feedback on any accessibility barriers that you may have encountered in dealing with Lakeland Networks or your feedback on the manner in which Lakeland Networks is implementing its Accessibility Plan.

The person at Lakeland Networks responsible for receiving feedback is Bobbie-Jo Keith, Accessibility Champion.

Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns.

Feedback can be sent by:

Mail

Bobbie-Jo Keith
Accessibility Champion
Lakeland Networks
196 Taylor Road
Bracebridge, ON P1L 1J9

Telephone

1-844-444-4249 x 570 from Monday to Friday, 8:00 a.m. to 4:00 p.m. (Eastern Time).

Email

accessibility@lakelandnetworks.com

In Person

Visit our reception desk, Lakeland Networks, 196 Taylor Road, Bracebridge, ON P1L 1J9 from Monday to Friday, 8:00 a.m. to 4:00 p.m. (Eastern Time).

Online Web Form

The purpose of the accessibility feedback form is to collect information from persons with disabilities who may be experiencing difficulties related to one of the following areas:

1. Content accessibility (e.g. missing closed captions or described video)
2. Digital accessibility (e.g. unable to use assistive technology on the website or app)
3. Facilities

Please fill out the form below to provide feedback or receive accessibility support.

Online Chat

Chat with us using Lakeland Networks’ chatbot SAM. The chatbot is in the bottom right-hand corner of our webpage and there is a priority link for accessibility messages and comments on the first page, under the title “Have a Question?”.

Accessibility Feedback

Individuals providing feedback can provide personal information and contact information, but they do not have to. For feedback received by mail, if contact information is provided, an acknowledgement letter will be mailed to the address provided. Feedback provided through telephone involves direct interaction with a Lakeland Networks’ employee and therefore the employee will acknowledge receipt of the feedback. Automatic acknowledgement of receipt will be sent for feedback received by email and webform. Feedback provided in person or by online chat will be acknowledged if contact details are provided. For all feedback related to accessibility, we will endeavor to respond to you within 15 business days with the exception of feedback received anonymously.

Privacy

Lakeland understands and appreciates the concerns that you may have with regard to anonymity, privacy and confidentiality. Lakeland has adopted a Privacy Policy. You have the right to provide your comments anonymously. Any personal information contained in feedback will be kept confidential unless you provide your express consent to disclose your personal information.