Internet

We have plenty of functionalities in our ONT (Router) like Parental controls, Port Forwarding or even the ability to setup a Guest Wi-Fi.
Feel free to Log into the ONT and take a look.

Category: Internet

The WPS feature allows you to connect devices to the Wireless network without using the Passcode. This feature is benificial for Printers and TVs where it is harder to enter the password.
To activate this feature press the ‘WPS’ button on the router until the light flashes green, then press the ‘WPS’ button or follow the prompts on the device you are trying to connect. This should connect your devices to the wireless network.

Category: Internet

There are multiple factors that will affect your wireless signal

1. Transmitting through objects – The material those objects are made out of will determine how much it impacts the wireless speed. Metal and concrete are the hardest for wireless signals to pass through, while wood, drywall and insulation are not as bad, but can still affect the signal.
2. Saturation of the Wi-Fi signal – Saturation occurs when there are numerous wireless routers surrounding your location.
3. Older Devices – The router will lower the signal quality to accommodate an older device, affecting all other devices on the network.
4. Device Location – If the router is having problems connecting to a device that is farther away, it will affect the communication to all other devices.

Category: Internet

Power
Solid Green – Active and working
Flashing Green – booting up / getting update from Lakeland servern

Broadband
Solid Green – Connected to Lakeland Networks
Solid Red or off – Contact Lakeland Networks for Support

Service
Flashing Green – Connected to Internet (flashes as data flows through the service)
Solid Red or off – Contact Lakeland Networks for Supportn

WiFi 2.4 GHz / WiFi 5 GHz
Solid Green – Wi-Fi is active with no devices connected to it
Flashes Green – Devices are connected and data is flowing through the Wi-Fi
Off – Wi-Fi has been turned off

Ethernet 1-4
Flashing Green – When a device is connected to that port on the ONT and data is flowing through it

Phone 1 or 2
Flashing Green – Indicates that that there is a voicemail when no one is on the phone, or will flash if there is someone on the phone.

Category: Internet

There are multiple factors that will affect your Internet speed

1. Connection to the Router – Depending if your device is wireless or connected through a wired Ethernet (Cat5e or higher) cable, your speeds could be different.
2. The age of the device, the operating system and the browser that the device is using can all affect the speed of the service.
3. Other devices connecting to the Internet can affect the speed of the service

IMPORTANT: We recommend using newer devices to reach maximum Internet speeds. If you use older devices on your home network, not only will they not be able to reach maximum speeds, but they can also slow down your whole network.

Category: Internet

Click here for more

Phone

Although you do not need a 1 at the beginning when you are call forwarding any number we recommend that you test to verify that the call forwarding has been setup successfully.

Category: Phone

*98 to access your voicemail
*72 Call forward your phone line to another number. Wait for the system to prompt you for the number you want to forward to. The system will reply with the number for confirmation.
*73 Disable call forwarding
*81 Block your caller ID name and number on all calls
*82 Unblock your caller ID name and number on all calls
*67 Block your caller ID name and number for a single call. The system will give you a stutter tone, then dial the number you are calling.
*94 Change the number of rings before your voicemail picks up. System will give you a stutter tone, then dial the number of rings you wish (1-9)
*69 Call return.
*77 Anonymous call block. This will block all calls to your phone line that do not have caller ID name and number.
*87 Cancel anonymous call block.

Category: Phone

With our residential phone system, you are able to block a maximum of 25 phone numbers.
To learn how to block phone numbers Click Here for the instructions.

Category: Phone

To block phone numbers of people calling you please follow these steps:
Log into the Lakeland Networks phone portal by going to portal.lakelandnetworks.com/
Click Here for instructions showing how to register to the phone portal

Once in the Portal

Go to the ‘Phone’ Tab at the top of the screen.
Click on ‘Settings’ option.
Go to ‘Call Blocking Options’.

If Call Block Option shows ‘Disabled’, click on ‘Disabled’ to change it to ‘Enabled’
Type in the number that you wish to block.
Click ‘Submit Call Block Changes’

If you wish to add a secondary number click ‘Add New Block’ to add more numbers.
You are only able to add a maximum of 25 numbers to block.

Category: Phone

To access your voicemail while at home, pick up your home phone and dial *98, please wait for them to say pass-code before entering your pass-code.
If you have not set a custom pass-code yet please contact Lakeland for the default pass-code. We recommend that you change this pass-code after logging into your voicemail. When logged in you will be presented with options to manage your voicemail

Category: Phone

Click here for more

Television

If you have access to our fibre optic Internet service you can sign up for TV service.
Please contact our sales team (sales@lakelandnetworks.com) to see if Internet is available in your area.

Category: TV

First make sure the STB (Entone or Amino box) is powered on, showing a solid blue light. If the STB is on, make sure that the TV is on the proper input or source that the STB cable is connected to. If you follow the cable going from the STB to the TV and find that the TV is set to the wrong input, you can change this by going to your TV’s remote and pressing the input or source button and selecting the input that the STB Box is plugged into.

Category: TV

First make sure the STB (Entone or Amino box) is powered on, showing a solid blue light. If the STB is on, make sure that the TV is on the proper input or source that the STB cable is connected to. If you follow the cable going from the STB to the TV and find that the TV is set to the wrong input, you can change this by going to your TV’s remote and pressing the input or source button and selecting the input that the STB Box is plugged into.

Category: TV

Reboot the STB (TV Receiver) and try again. Rebooting can be done by unplugging power to the STB until the blue lights disappear and then plugging it back in.

Category: TV

Reboot the STB (TV Receiver) only and try again.
Rebooting can be done by unplugging power from the the STB (TV Receiver) until the blue lights disappear, and then plugging it back in.

Category: TV

Click here for more

Billing

Your first bill is prorated to also include the next month of service.
Page two of the bill shows the service period covered by the bill.

Category: Billing

For E-Billing, verify that your bill has not landed in your junk or spam folder. To avoid this add billing@lakelandenergy.com to your safe senders list.
For Paper Billing, allow 5 days for mail delivery or sign up for email delivery to get your bills faster.

Category: Billing

Payments that are made after the due date may not be reflected on your next bill.
To ensure receipt before the due date, allow 3-5 days for payment delivery.

Category: Billing

Depending on your connection date, your first bill will arrive on approximately the 18th of the month following your connection date.
Allow 5 extra days for mail delivery.

Category: Billing

1. Pre-authorized payment – a void cheque or bank debit form is required for automatic bank account payments. Credit card auto-payments can be set up through your customer portal or by calling the Billing Team at 844-662-7722.
2. Online – by adding Lakeland Energy Ltd as a payee and using your nine-digit account number, without the hyphen.
3. Credit card payments can be phoned in to the Billing Team (see above) Mon-Fri between 8:30 am and 4:30 pm.
4. Cash or cheque at either the Bracebridge office (196 Taylor Road) Mon-Fri between 8:00 am and 4:00 pm or Huntsville office (Suite 200 – 395 Centre St. N) Mon-Fri between 8:30 am and 4:30 pm
5. Mail your cheque to Suite 200 – 395 Centre St. N. Huntsville ON. P1H 2M2. Please include your payment remittance stub, or ensure your account number is written on your cheque.

Category: Billing

Click here for more

If you do not find an answer feel free to contact us CLICK HERE