Career Opportunity

Information Technology (IT) Co-op

Application Due Date: 2024-06-09 17:00

Lakeland Networks is looking for a self-motivated, energetic, and responsible student to assist with technical duties and projects related to our fibre optic Internet network. Reporting to the Manager of Technical Support, the Co-op Student will be involved in projects, at an entry level, which will have a focus on core networks supporting Fibre Optic Internet, Voice, and Video. The successful incumbent will work with a team operating and maintaining our fibre optic network equipment, carrier voice platform and IPTV services. This placement is planned to take place Fall 2024 (September – December).

Responsibilities:

  • Provide technical support to residential ISP customers.
  • Assist in refurbishing network equipment.
  • Process copyright infringement notices.
  • Assist in the physical setup of new fibre to the home distribution sites or wireless tower sites.
  • Quickly shift priorities and adapt to changes to meet organizational and department requirements.
  • Support other Network Operations team members in troubleshooting, restoration, and root cause analysis. 
  • Participate in complex implementation activities as required by Network Operations.
  • Other duties as assigned.

Qualifications:

  • Currently enrolled in a college or university computer science/networking CO-OP program. 
  • Excellent verbal and written English language skills are required to be able to communicate directly with clients and team members.
  • Demonstrated knowledge of incident management in a break/fix environment.
  • Practical troubleshooting and break/fix experience in Ethernet, Fibre (single mode), OTDR, Power Meter and Light Source use are nice to have skills.
  • Demonstrated strong communication, documentation, and organizational skills.
  • Strong understanding of Incident Management, Change Management, Problem Management, and Knowledge Management.
  • Competency to read, analyze, and interpret detailed technical manuals, diagrams, and engineering documents.

Interested applicants should submit a resume and cover letter to hr@lakelandholding.com by 5 pm on June 9th, 2024.

Lakeland Holding Ltd. is an equal opportunity employer, and we value the importance of diversity, dignity and worth of every individual in the workplace. Lakeland Holding Ltd. offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Lakeland Holding Ltd. regarding a job opportunity, please advise prior to the interview if you require accommodation.

We thank all applicants but only those selected for an interview will be contacted.